Shipping policy

Shipping Policy

Thank you for shopping with JxE Theory! Here's everything you need to know about how we ship your lash kits.

Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order has shipped.

Shipping Rates & Delivery: We currently ship within the United States. Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Timeframes: Standard shipping typically takes 5–7 business days after processing. Delivery times may vary due to carrier delays or high-volume periods.

Order Tracking: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Lost or Delayed Packages: If your package is lost or significantly delayed, please contact us at jxetheorysupport@gmail.com, and we'll work with the carrier to resolve the issue.

Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at jxetheorysupport@gmail.com with a photo of the damage so we can make it right.

Address Accuracy: Please ensure your shipping address is correct at checkout. JxE Theory is not responsible for orders shipped to an incorrectly provided address.